Question 1

What to bring to your appointment

Accepted Answer

• Must bring a mask
 • Fresh pair of gloves if you want to wear gloves in studio
 • Your own blanket
 • Hand sanitiser (will also be provided or wash hands)

Question 2

What to expect at your appointment

Accepted Answer

• Sanitised and sterile studio/equipment as usual
 • Lash technician will wash and sanitise hands as usual
 • Only Lash tech and client in the studio (no guests)
 • Separate area in the studio for your belongings
 • If you are early to your appointment and the lash tech is still with another client then you must wait outside until your time slot.

Question 3

Bookings

Accepted Answer

• Lashes Mu LTD operates in Hackney. (The Arthaus, studio 19, 203 Richmond Road, E8 3NJ).
 • Lashes Mu operate 5 days a week, work hours run from 8:30am- 5:30pm
 • Anything after 6pm will count as a premium slot which is an additional £10-£15.
 • we are closed on Tuesday and Wednesdays.
 • Please adhere to our company rules, terms and conditions before making a booking. You will be asked to consent to the terms and conditions prior to your booking.
 • A non-refundable booking fee of £10.60 (depending on the treatment) is required to secure your appointment through the booking system.
 • The £10 of the deposit is put towards your booking payment. The 60p is the additional card charge for paying online.
 • The remaining balance must be paid in cash , card machine or  bank transfer on the day of your appointment.
 • A booking confirmation will be sent to you via email or text with full address details once the deposit has been paid.
 • All appointments take place in our studio based in Hackney, London.

Question 4

Appointment day

Accepted Answer

• Please arrive with no eye makeup on, ensuring you lashes are clean and mascara free if you are getting eyelash extensions.
 • Plus 1s are not permitted, unless you require special assistance.
 • Please buzz into the concierge on arrival and they will open the building door for you. Once you're inside ask the reception to open the lift door and go up the 2nd floor for studio 19.
 • Under 18s must attend with a legal parent/guardian.
 • Payments are strictly cash/bank transfer on the day.

Question 5

Punctuality

Accepted Answer

Please ensure you arrive on time to your appointment.

If you are early, please wait in the downstairs waiting area until your allocated slot as I may be with another client, preparing for your appointment or even attending to personal matters.

If you arrive more than 15 minutes late, your appointment will be cancelled and you will lose your booking fee (non-refundable).

There is a late fee of £10 if you arrive 10 minutes late to your appointment.

Question 6

Cancellation / Rescheduling

Accepted Answer

I require 48 hours notice for any clients that need to cancel or reschedule appointments. If you cannot provide this notice it will result in the loss of your booking fee. This policy is set as I would not be able to fill in the cancelled slot in under 48 hours.

All bookings fees are non-refunable however we give you the option to reschedule if notice is given within the 48hrs.

Rescheduling can only be made twice  and can only be rescheduled in the same month or upcoming month.

Last minute cancellations and no shows will result in a loss of the booking fee no matter what the reason for cancellation is.

Please either message me or login to your account to cancel or reschedule your booking

Question 7

Consultations & patch tests

Accepted Answer

Consultation forms are mandatory and must be completed before booking an appointment

Consultations ensure that you do not have any contraindications and that you are medically fit for treatment which is extremely important for the safety of our clients.

Clients are liable to disclose all relevant information on consultations.

Patch tests are required for lash treatments which need to be booked at least 48 hours prior to the appointment to ensure you are not allergic to the treatment.

If you decide to not do a patch test you are responsible for this.

Patch tests for semi-permanent makeup (brows) are required and will be carried out on the same day of the appointment.

BOOKING POLICY